Managed IT Services & Marketing
We Create Fully Connected Systems So You Can Focus On Your Business
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Managed IT Services
Billings Tech Guys IT Solutions handle the IT needs of your office for a flat monthly rate. We guarantee that our services will be performed for the benefit of our clients. Because of this, there are no term commitments on our agreements and our clients can cancel service at any time. If at any time, the perception of value is lost, then the customer should have the opportunity to meet their needs elsewhere without hassle. Your office will benefit from consistent pricing, reliable solutions and exceptional customer service. We also offer break and fix services with no contracts for an hourly rate.
Basic
IT Support For Growing Businesses- User Support (“How do I…” or “This isn’t working”)
- Premium Anti-Malware Software
- Troubleshooting & Maintenance
- Virus removals & Computer tune-ups
- Desktop / Laptop Management
- Remote Support
- Billings Tech Guys Basic is our entry-level service offering. It is designed for growing, stable businesses that have Information Technology support needs beyond what can be comfortably provided by geek shops or “do it yourself” solutions. This program enables you to leverage many of the technical services we offer at a lower price point. And, when your business grows, we’ll grow with you.
- If a concern arises, simply call/text/e-mail us and you’ll receive a prompt response. IT support for growing businesses is provided remotely whenever possible and is capped at 1 hour per month per user. Unused time does not accumulate between months. Onsite support is available for a discounted fee.
Plus
Mid-level IT Service- Everything in the Basic Package
- Mobile Device Support
- New computer setups
- Desktop/Laptop Installation and Maintenance
- Network / Peripheral Support Maintenance and Troubleshooting
- Printer Setup and Troubleshooting
- Operating System Updates and Installation
- Software Updates and Installation
- Site Documentation
- Health Report Cards
- On-Site Support after Remote Diagnosis
- Billings Tech Guys Plus is our mid-level IT service offering. It is designed for growing, stable businesses that would like to utilize the cloud and have the most reliable technology at their fingertips. This program enables you to leverage the majority of the technical services we offer and also allows us to be there when you need us the most. As an established customer on this plan, there isn’t an additional charge for projects like setting up new computers or an office move.
- If something comes up, simply call/text/e-mail us and you’ll receive a prompt response. Support is provided remotely whenever possible, but onsite service is included as needed at no additional charge.
Complete
Full Range Technical Service- Everything in the Plus Package
- Automatic Patching / Updates / Detect Problem Before They Occur
- Same Day Emergency Support (On and Off-Site)
- Third Party Vendor Management / Oversight
- Server Support and Network Installation
- Setup and Maintenance of Virtual Infrastructure
- Configure Remote Access / VPNs
- Hardware Installations
- Customized Monthly Reports
- Technology Planning / Monthly On-Site Visits
- Includes all Remote Support, In-store Services, and Onsite Services.
- As an established customer on this plan, there isn’t an additional charge for projects like a new server or an office move. Everything is included in the monthly flat rate. This is our most popular program for a reason. Billings Tech Guys Complete is our full-service offering that provides all-inclusive access to the full range of the technical services we offer. It is designed for established companies with complex Information Technology support needs.
- With this service plan, we become a true extension of your team. You will have two of our technicians assigned to your account that you will interact with regularly. Your office will receive a monthly onsite visit where we take care of any necessary maintenance items and check-in with staff.
- If something comes up between monthly visits, simply call/text/e-mail us and you’ll receive a prompt response.
Device Repair & Troubleshooting
When your computers are down, you are losing money. Our techs will get you up and going before you can blink.
What brands can we repair?
Data Management, Backup, & Recovery
- Data is invaluable. We will make sure your systems are set to back up all your data so if your computer ever does crash, your data will be easily downloaded again. If you lost your data and don’t have a backup, our data recovery software can extract from an internal and external hard drives. If we can’t get recover the data in-house we can send it to our data recovery center.
Virus & Spyware Removal
At Billings Tech Guys, we have experienced technicians that can remove any virus. Our technicians can tackle all of the toughest malicious viruses, trojans, worms and any other malicious programs out there.
Cloud Services
- Billings Tech Guys provide several options for private, and hybrid cloud services. Whether you’re exploring back up, disaster recovery, or the outsourcing of your entire infrastructure, our Cloud solutions enable your staff to work from anywhere at any time.
Cyber Security
At Billings Tech Guys, we take security serious. Whether it’s your business network or your personal laptop, we will stop the toughest malicious viruses, trojans, worms and any other malicious programs from accessing your computer.
Network Design
- Billings Tech Guys will design your new or upgraded network and manage your day-to-date operation of existing networks. Network design is an interactive process in which the designer examines users’ needs, develops an initial set of technology designs, assesses their cost and then revisits the needs analysis until the final network design emerges.