I authorize Billings Tech Guys to:
- Perform the requested services on my product(s) and grant access to my data and information for that purpose.
- Repair any defects identified by Billings Tech Guys.
- Use new or rebuilt parts that meet the factory operational specifications of my product.
- Install software, accept the End User License Agreement on my behalf, and use remote access or third-party services (which may be out of state) if necessary to complete the service.
- Notify me for approval if service costs exceed the minimum amount stated on the service order. If I do not approve, my product will be returned unrepaired to the drop-off location.
- Notify me when service is completed.
- Back up data only if I specifically request it, for an additional fee, prior to any service.
- Strive to meet estimated completion dates, though they may change if necessary.
- Correct any defects in workmanship (excluding virus or spyware removal) within 30 days of service completion at no additional charge.
Additional Liability Clauses:
- Pre-existing Conditions: I acknowledge that Billings Tech Guys is not responsible for any pre-existing issues, hardware damage, software corruption, or other problems that are present prior to service. Any issues found during repair that were not reported initially may result in additional charges for repair if I choose to proceed.
- Data Corruption: I acknowledge that during diagnostics, repairs, or virus removals, my system may experience data loss or corruption, for which Billings Tech Guys is not responsible. I assume all responsibility for the data on my device, regardless of whether data backup services were requested.
- Third-Party Software Issues: I acknowledge that third-party software may cease to function correctly as a result of repairs, operating system updates, or hardware changes. Billings Tech Guys is not responsible for any software incompatibilities or loss of software functionality resulting from service.
- No Warranty on Software: Billings Tech Guys does not provide warranties or guarantees on software installed or re-installed as part of the service unless such warranties are explicitly stated in writing.
- Limited Liability for Hardware Failure: If any hardware component fails during or after the service, Billings Tech Guys is not liable for the replacement cost of such components unless it is proven that the failure resulted directly from gross negligence during the repair process.
- No Responsibility for Unforeseen Damage: I acknowledge that unforeseen issues may arise during the repair process, such as additional hardware failure, which Billings Tech Guys is not liable for. These issues may require further repairs at an additional cost.
- Unclaimed Items: I acknowledge that any unclaimed devices left at Billings Tech Guys for more than 30 days after being notified of the completed service may be disposed of or recycled at Billings Tech Guys' discretion. In such cases, I waive any claims to the device and any data stored on it.
- Sensitive Data Responsibility: I acknowledge that it is my responsibility to safeguard sensitive or confidential data, and Billings Tech Guys is not liable for any unauthorized access or loss of such data. It is recommended that all sensitive data be removed from the device prior to service.
Agreement Terms: I agree to the following:
- I will refer to the terms of my product warranty or service contract for information on coverage and charges.
- I will pay up to the minimum amount stated on the service order without notification.
- I will pay for all requested services, including parts and labor.
- I waive claims for physical damage to my product if not reported at the time of pickup or delivery.
- Billings Tech Guys may dispose of or recycle my product if not picked up within 30 days after being notified of service completion. In doing so, I waive any claims to the product, including any data stored on it.
- I waive any consequential or incidental damages that may result from this service.
- I acknowledge that any product containing illegal material, including child pornography, will be reported to the authorities.
- I am responsible for backing up my data and removing all media from the product before delivering it to Billings Tech Guys.
- I waive any claims for data or media loss, regardless of whether Billings Tech Guys was requested to back up data, as they shall not be liable for any loss, alteration, or corruption of data.
- Billings Tech Guys may request my username and password to complete services. I will change my password after service is completed.
- Billings Tech Guys may contact me via phone or text to update me on the status of my product or obtain approval for services that exceed the minimum amount on the service order. Calls may be automated, and data rates may apply.
Liability Waiver: By signing below, I agree that under no circumstances shall Billings Tech Guys be liable for any indirect, incidental, special, or consequential damages, costs, lost savings or earnings, or any other liability related to the services provided or the inability to use the device. I release and hold harmless Billings Tech Guys from any loss or damage I may suffer, including but not limited to, any changes or alterations made to my product.
